Medical Bill & Health Insurance Questions

Effective Feb. 21, 2024, patients with myUCLAhealth accounts are enrolled in paperless billing. Except for those who opt out of paperless statements, we will no longer send paper statements in the mail.

If you have any questions about paperless billing, 星期一至星期五早上7点至晚上7点致电我们的帐单办公室 310-301-8860. 

Yes. 我们一直在努力改善您与我们的体验. 请浏览我们方便、安全的网上缴费网站 my.decursos.net to view and pay your bills.

如需帮助登录myUCLAhealth，请联系客户服务 855-364-7052.

取消无纸化开票，恢复接收纸质对账单, 登录myUCLAhealth并单击Billing Summary部分.

是的，你可以每周7天24小时通过电话支付医疗费，不收服务费. 您将需要您的声明中的担保人号码和您的出生日期.

To pay your physicians' bills by phone call 310-301-8860 and press 1.

To pay your hospital bills by phone call 310-825-8021 and press 1.

• Ronald Reagan UCLA Medical Center
• UCLA Santa Monica Medical Center
• Resnick Neuropsychiatric Hospital at UCLA
• Bruin University Reference Lab (BURL)

Yes, you can mail you payment to the addresses below.

Mail your payment for your physicians' bill to:

UCLA Medical Group Patient Pay
PO BOX 748156
Los Angeles, 90074-8156

Make checks payable to UCLA Medical Group

Mail your payment for your hospital bill to:

UCLA Health
Patient Business Services
PO BOX 748260
Los Angeles, 90074-8260

支票的收款人是皇冠hga025大学董事会

• You can access your billing statements at my.decursos.net.
• 如需您的医生服务声明副本，请致电 310-301-8860.
• For copies of your hospital statement, please call 310-825-8021.

设施费是我们对使用我们的诊所和相关辅助服务收取的费用.

预防性检查不包括急性和慢性疾病(如高血压)的评估或管理, high cholesterol, obesity, 或糖尿病)或新症状(如新的疼痛或损伤). 这些都属于随访或诊断护理的范畴, which is billed separately from preventive care. 虽然你可以在体检时讨论新的症状或慢性疾病, your medical insurance will be billed separately for this, and you may be responsible for a share of the cost.

而通过MyChart发送的大多数信息处理迅速，从不向保险公司收费, 那些需要时间和技能的护理是一种虚拟护理——也被标榜为虚拟护理.

提供者可以在几分钟或更短的时间内回答大多数myUCLAhealth消息, but some require more time and medical expertise. 

可能会向您的保险公司收取的myUCLAhealth信息包括:

• 需要医生评估的新问题或症状
• Adjusting medications
• Prescribing a new medication
• Conducting a chronic disease check-in
• Addressing a flare-up or change in a chronic condition

myUCLAhealth messages that aren’t billed include:

• Appointment requests
• Prescription refill requests
• Message that prompts your doctor to recommend a visit
• 关于过去七天访问期间所处理的问题的信息
• 近期手术后(最近90天内)的后续治疗，某些手术除外
• Question that takes only a few minutes to answer
• An update for your doctor that doesn’t require a response

Learn more about myUCLAhealth messaging costs. 
 

Doctors at UCLA Health bill separately for their services. 有关您的医生服务声明的问题，请致电 310-301-8860 (Monday to Friday: 7:00 am to 7:00 pm).

We understand if you can’t pay the entire balance. To keep your account from becoming delinquent, 与客户服务代表沟通，安排合理的付款计划. You may also apply for our financial assistance program.

You can reach customer service at:

• Physician services, 310-301-8860 (Monday to Friday, 7:00 am to 7:00 pm)
• Hospital services, 310-825-8021 (Monday to Friday, 7:30 am to 4:00 pm)

如果你没有健康保险(或选择不使用它)，你可以直接支付你的医疗费用. (Learn more about cash pricing for select, packaged medical services.) You may also qualify for our financial assistance program.

低收入或中等收入的人可能有资格获得Medi-Cal或通过 Covered California.

No. 我们不提供我们自己的HMO保险产品或任何其他健康计划. Learn more about the health insurance we accept.

UCLA Health accepts many types of health insurance. These plans include:

• 政府健康保险计划(医疗保险和Medi-Cal)
• Various Medicare Advantage, HMO, POS and PPO plans

Learn more about the health insurance we accept. You can also:

• 通过拨打皇冠hga025大学洛杉矶分校健康转介热线，查看我们的医院和医生接受哪些计划 310-825-2631
• 与工作中的福利协调员交谈(如果适用)
• Consult your health plan's provider directory

Yes. 我们的医院接受政府的医疗保险项目——联邦医疗保险和皇冠hga025医疗保险. However, some of our doctors do not. Check with individual doctors before scheduling care.

保险公司接受虚拟医疗作为人们获得医疗建议的合法和有用的方式. 健康保险涵盖多种类型的虚拟护理，包括:

• Video visits
• Phone call visits
• Medical advice messaging (through myUCLAhealth)
• Remote patient monitoring programs

如果你的myUCLAhealth信息有相关的费用，你最终支付的金额会有所不同. For some patients, even if a message is billed to insurance, 他们不需要支付任何费用，因为他们的自付费用被覆盖了.

以下是基于保险类型的常见费用示例:

• Medicare: Most patients will have no out-of-pocket expenses. The cost for some patients ranges from $3 to $6. Patients with Medicare Advantage have a $20 co-payment (the cost of an in-person or video visit).
• Medi-Cal: No out-of-pocket costs.
• Private insurance: 一些病人的共付费用与面对面或视频就诊的费用相当(通常是在6月) $10 or $20). If a deductible applies, the full cost (often $75) is charged.

联系你的保险公司，了解你需要为医疗建议信息支付多少现金.
 

我们会寄给你一份账单，告诉你你欠了多少钱. 您还应该收到健康计划的福利解释(EOB)或拒绝通知.

Most insurance plans cover COVID-19 vaccines. 没有医疗保险或保险计划不包括COVID-19疫苗的人有选择. 任何18岁以下的人都可以免费接种疫苗 Vaccines for Children program. Adults can access no-cost vaccines through the CDC's Bridge Access Program.

For additional questions about the vaccine, visit the COVID-19 vaccine hub.